Adah Fashions is committed to providing its customers complete satisfaction. Adah Fashions strives to enhance the shopping experience of its customers, while providing the best
quality products and services. In order to ensure the same, Adah Fashions is always ready and willing to go the extra mile for its customers. In case you are
unsatisfied with the product received from Adah Fashions, you may contact us with your complaints/ feedbacks at firstname.lastname@example.org, which shall revert back to you at the earliest. Please note that for creating a desired
fit, pattern and look of a product, alterations are required.
In case the customer does not have access to local alteration facilities, Adah Fashions recommends the use of the safer measurement options offered by it, in order to minimize any
chances of error:
- Buy unstitched items from us and get them tailored by your personal stylist or boutique.
- Try to choose as shown options to minimize errors.
- Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option.
- Send your best fitting garment as sample.
- Ask us to send you the dummy garment for the fittings & style approval before we start working on your original
outfit or item.
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG
receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the
quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any
discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of
delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that Adah Fashions may peruse the same in future, so as to avoid
such occurrences in future.
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received,
kindly contact us at email@example.com, within 24 hours of receipt of product.
Kindly retain all packaging materials and product until receipt of instructions of the Adah Fashions regarding the same.
In case of any other complaints, email us at firstname.lastname@example.org, within 24 hours of receiving the product.
DO NOT return any product, before receiving confirmation from Adah Fashions for the same. In case any product is returned without such confirmation, Adah Fashions does not guarantee any credit or replacement of
The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note
Fashions shall examine the returned products for all such defects/variations, on the basis of the
All defective products being returned to Adah Fashions shall be done ONLY through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards
shipping charges while receiving the same from India are to be borne by the customer entirely.
All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer,
shall have to be sent back to Adah Fashions within ten (10) working days from receipt of confirmation for the same from Adah Fashions.
Safe receipt of defective product by Adah Fashions is sole responsibility of the customer.
While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then
Adah Fashions shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the
rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, Adah Fashions may use plain fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH
REPLACEMENT FABRIC IN SUCH RARE CASES.